Refund policy

RETURN & REFUND POLICY

Last Updated: 6-24-2026

Thank you for shopping with Peak Picks.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

RETURNS

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be in the original packaging.
  • Include proof of purchase or order number.

To start a return, please contact us at shoppeakpicks.com

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made items
  • Intimate or hygiene-related products
  • Items marked as final sale

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We will review your request and provide a replacement or refund when appropriate.

REFUNDS

Once your return or claim is approved, refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase. After processing begins, we may be unable to cancel the order.

LOST PACKAGES

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If you still need assistance, contact us and we will do our best to help investigate the issue.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item was defective
  • We shipped the wrong item

CONTACT US

If you have questions about this policy, please contact us at:

Email: shoppeakpicks.com

Peak Picks
Smart Picks. Better Living.